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When Does Your Audience’s Customer Experience Begin?

Do you consider each department within your business to be part of the customer experience? In 2007, Harvard Business Review said, “Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company. Direct contact generally occurs in the course of purchase, use, and service and is usually initiated by the […]

The post When Does Your Audience’s Customer Experience Begin? appeared first on SmallBizClub.

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