Social messaging apps are great for engaging with your audience and providing customer service to users who need it. Messaging apps can provide a more personal touch for audience members who have questions or need assistance from you or a member of your customer support team. However, before we jump into the best apps for starting conversations with your audience, let’s look at what they are and how they can help businesses.
What Are Social Messaging Apps?
Social messaging apps are desktop and mobile apps that enable you or members of your team to chat directly with your audience.